Econz's long running project to develop the most powerful CRM software in the world for motorists' service organisations such as the Automobile Association has just matured to a new, more sophisticated level. The latest development gives the man in the van greater ability to service customers than ever before and is a lesson in the implementation of mobile technology many could follow.
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ECONZ Wireless solutions
connect mobile workers with their
office using simple web interfaces
and cell phone based in-field applications.
In this way ECONZ Wireless
applications are low-cost, accessible,
simple to use and easy to set up
– in short, ideal for the
SMB market.
EService
is a wireless job dispatch
and work order management
solution for field service
companies. EService
consists of:
Simple web based work order
dispatch software
Mobile phone software that
enables a field service team
to receive and respond to
customer work orders
An interface to accounting
software such as QuickBooks
timecard
is the mobile timesheet software
solution that enables companies
that require employees to log
time, attendance and job information,
to do so remotely via their
cellular phones. timecard is
available from Verizon Wireless
and consists of:
Cell phone software that
enables mobile workers to log
clocking in, break, job category
and clocking out information.
Simple web based software
that enables ‘live timesheet’
viewing of mobile worker status,
both past and present.
Messaging capabilities
which allows messages to be
sent from the web interface
to to individual or groups of
workers in the field
Prior to implementing EService, we
were scheduling work on an Excel spreadsheet and faxing
the job details to our glaziers the night before each
job. With EService we can now send job details to the
glazier’s smartphone while he or she is on the road. Mike Anders
Managing Director
Mike’s Glass
Simple web based work order
dispatch software
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